Terms & Conditions

Last Updated: September 5, 2026

Welcome to Shadika Ltd. These Terms & Conditions govern your use of our website and the cleaning services provided by Shadika Ltd. By accessing our website, submitting a quote request, booking a service, or using our cleaning services, you agree to these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our website or services.

1. About Shadika Ltd.

Shadika Ltd. provides professional cleaning services for residential and commercial properties in Edmonton, Alberta and surrounding service areas.

Our services may include residential cleaning, commercial cleaning, deep cleaning, move-in and move-out cleaning, office cleaning, Airbnb cleaning, post-construction cleaning, carpet cleaning, and other customized cleaning services.

2. Use of Our Website

You may use our website for legitimate purposes, including:

Learning about our cleaning services
Requesting a cleaning quote
Contacting our team
Booking or inquiring about cleaning services
Accessing information about Shadika Ltd.

You agree not to:

Use the website for unlawful purposes
Submit false, misleading, or fraudulent information
Attempt to interfere with the operation or security of the website
Access areas of the website without authorization
Copy, reproduce, or misuse our website content without permission
Use automated systems to collect information from our website without authorization

We reserve the right to restrict or terminate access to the website if we believe it is being misused.

3. Quote Requests

Customers may request a cleaning quote through our website, phone, email, or other communication channels.

Information provided during a quote request should be accurate and complete.

A quote may be based on information such as:

Property type
Property size
Number of bedrooms and bathrooms
Cleaning frequency
Cleaning condition
Requested services
Additional cleaning requirements
Property location
Accessibility and other relevant circumstances

A quote may need to be adjusted if the actual condition, size, scope, or requirements of the property differ materially from the information originally provided.

Submitting a quote request does not automatically create a service agreement or guarantee that a cleaning appointment will be available.

4. Pricing and Payment

Cleaning prices may vary depending on the type, size, condition, location, frequency, and scope of the requested service.

The final price will be communicated to the customer before the service is confirmed, where applicable.

Unless otherwise agreed, payment is due according to the payment terms communicated by Shadika Ltd. at the time of booking or service.

Additional charges may apply where additional work is requested or where the actual condition of the property requires substantially more work than originally described.

Any applicable taxes, fees, or additional charges will be communicated where applicable.

5. Service Availability

All cleaning services are subject to availability.

We primarily serve Edmonton, Alberta and selected surrounding areas. Service availability may depend on location, scheduling, staffing, property requirements, and other operational factors.

Submitting a request does not guarantee that Shadika Ltd. can provide service at the requested date, time, or location.

6. Booking and Scheduling

Customers are responsible for providing accurate booking information, including:

Service address
Contact information
Preferred date and time
Property details
Requested cleaning services
Any special instructions

Appointments are considered confirmed only after confirmation from Shadika Ltd.

We will make reasonable efforts to arrive within the agreed or scheduled service window. However, arrival times may occasionally be affected by traffic, weather, previous appointments, emergencies, or other circumstances beyond our reasonable control.

7. Cancellations and Rescheduling

If you need to cancel or reschedule a cleaning appointment, please contact Shadika Ltd. as early as possible.

Cancellation or rescheduling policies, including any applicable fees, may vary depending on the service and booking terms communicated at the time of booking.

Repeated late cancellations, no-shows, or significant scheduling disruptions may affect future booking availability.

Shadika Ltd. may cancel or reschedule an appointment when necessary due to staffing issues, severe weather, unsafe conditions, emergencies, or circumstances beyond our reasonable control.

8. Customer Responsibilities

Customers are responsible for providing a reasonably safe and accessible environment for our cleaning team.

Before the cleaning appointment, customers should:

Provide accurate property and service information
Provide safe access to the property
Secure valuable or fragile personal belongings
Inform us about pets or animals on the property
Inform us about known hazards or special conditions
Provide necessary access instructions
Ensure utilities such as water and electricity are available where required

Customers should inform Shadika Ltd. before the appointment about any unusual conditions that could affect the cleaning service.

9. Pets and Animals

Customers must inform Shadika Ltd. if pets or other animals are present at the property.

For the safety of our cleaning staff and the animals, we may request that pets be secured in an appropriate area during the cleaning service.

Shadika Ltd. is not responsible for pets that escape due to inadequate customer-provided security or access arrangements.

10. Valuables and Personal Belongings

Customers are responsible for securing cash, jewelry, important documents, electronics, collectibles, fragile items, and other valuable possessions before the cleaning service begins.

Shadika Ltd. recommends that particularly valuable or fragile items be stored safely before our team arrives.

11. Cleaning Products and Equipment

Shadika Ltd. may use professional cleaning products, tools, and equipment appropriate for the requested service.

Customers must inform us before the service about:

Allergies or sensitivities
Specific product preferences
Surfaces requiring special treatment
Materials that require specialized cleaning
Any products that should not be used

We may decline to use a particular cleaning product or method if we reasonably believe it may damage a surface, create a safety risk, or be unsuitable for the requested cleaning task.

12. Special or Hazardous Conditions

Customers must disclose known hazardous or unusual conditions before the service.

This may include:

Biohazards
Needles or sharp objects
Dangerous chemicals
Pest infestations
Excessive waste
Significant mold or hazardous substances
Unsafe structural conditions
Other conditions that may create a health or safety risk

Shadika Ltd. reserves the right to refuse or stop a service if conditions are considered unsafe for our employees, contractors, customers, or property.

Additional services or specialized professionals may be required for certain hazardous conditions.

13. Service Limitations

Our cleaning services are intended to improve the cleanliness and presentation of a property.

Certain stains, odors, damage, buildup, discoloration, or other conditions may not be completely removable through standard cleaning methods.

Shadika Ltd. does not guarantee complete removal of stains, marks, odors, or pre-existing damage.

We will use reasonable care and appropriate cleaning methods based on the service requested and information provided by the customer.

14. Customer Satisfaction and Service Concerns

We want our customers to be satisfied with the cleaning services we provide.

If you believe that a service does not meet the agreed cleaning requirements, please contact Shadika Ltd. as soon as reasonably possible after the service.

Please provide details about the concern so that we can review the situation and, where appropriate, determine a reasonable solution.

15. Damage or Loss

Shadika Ltd. will take reasonable care when performing cleaning services.

Customers should disclose fragile, damaged, unstable, or unusually delicate items before service begins.

Shadika Ltd. is not responsible for:

Pre-existing damage
Normal wear and tear
Defects or weaknesses that were not reasonably apparent
Damage resulting from incorrect information provided by the customer
Damage resulting from unsuitable materials or surfaces
Items that were not properly secured
Circumstances outside our reasonable control

If you believe an item has been damaged during a service, please notify us promptly with relevant details.

16. Right to Refuse or Stop Service

Shadika Ltd. reserves the right to refuse, suspend, or stop a cleaning service where:

The property presents an unsafe condition
Employees are subjected to threatening, abusive, or inappropriate behaviour
The requested work is materially different from the agreed service
The property contains hazardous conditions
Required access is unavailable
Payment obligations are not met
Continuing the service may create a reasonable risk to people or property

Where appropriate, we will communicate the reason for refusing or stopping service.

17. Website Content

We make reasonable efforts to ensure that information on our website is accurate and current.

However, website content may occasionally contain errors, omissions, outdated information, or changes in service availability.

Shadika Ltd. reserves the right to update, modify, or remove website content at any time without prior notice.

18. Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, logos, images, branding, design elements, and other materials, belongs to Shadika Ltd. or is used with appropriate permission.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our website content without prior written permission.

19. Third-Party Links

Our website may contain links to third-party websites or services.

These links may be provided for convenience or informational purposes.

Shadika Ltd. does not control third-party websites and is not responsible for their content, availability, privacy practices, security, or terms of use.

Your use of third-party websites is subject to the terms and policies of those websites.

20. Privacy

Information submitted through our website may be collected and used for purposes such as:

Responding to quote requests
Scheduling cleaning services
Communicating with customers
Providing customer support
Improving our services
Managing business operations

For more information about how we collect, use, and protect personal information, please review our Privacy Policy.

21. Communications

By submitting a quote request or contacting Shadika Ltd., you agree that we may contact you regarding your inquiry, requested services, appointment, quote, or customer relationship.

Communication may occur by phone, email, text message, or other contact methods you provide, subject to applicable laws and your preferences.

22. Force Majeure

Shadika Ltd. will not be responsible for delays, cancellations, or inability to provide services caused by circumstances beyond our reasonable control.

Such circumstances may include severe weather, natural disasters, emergencies, transportation disruptions, utility failures, government actions, labour disruptions, public health emergencies, or other unforeseen events.

Where reasonably possible, we will notify affected customers and attempt to reschedule the service.

23. Limitation of Liability

To the extent permitted by applicable law, Shadika Ltd.’s liability arising from a cleaning service or use of this website will be limited to the extent permitted by applicable law.

Nothing in these Terms & Conditions is intended to exclude or limit liability where such exclusion or limitation is prohibited by law.

24. Governing Law

These Terms & Conditions are governed by the applicable laws of the Province of Alberta and the applicable laws of Canada.

Any dispute arising from these Terms & Conditions or our services will be addressed in accordance with applicable Alberta and Canadian law.

25. Changes to These Terms

Shadika Ltd. may update these Terms & Conditions from time to time to reflect changes in our services, business practices, legal requirements, or website functionality.

The updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of our website or services after changes are posted constitutes acceptance of the updated Terms & Conditions, to the extent permitted by law.

26. Contact Us

If you have questions about these Terms & Conditions or our cleaning services, please contact Shadika Ltd.

Shadika Ltd.
Edmonton, Alberta, Canada

Website: shadikaltd.com
Email: hello@shadikaltd.com
Phone: 7802634992

We are happy to answer questions about our services, quote process, booking policies, and these Terms & Conditions.

Thank You for Choosing Shadika Ltd.

We appreciate the opportunity to serve you and look forward to helping you maintain a cleaner, healthier, and more comfortable space.

Shadika Ltd. — Professional Cleaning Services in Edmonton, Alberta